Program & Services Assessment
Do you know the current and potential value of your programs and services from the perspective of the user, the referrer, and the individual provider? Our assessment services balance the need for efficiency with the demand for effectiveness.
Surviving the Business Life Cycle
Health care organizations are highly susceptible to changes in technology, regulation, and consumer preference. They depend strongly on the perception of value by physicians and consumers. Yet each group may perceive value in a different way.
Our Assessment Approach
We combine several models of due diligence and business planning to help you assess your program and services. We're not concerned with who owns the ideas, simply that the decision makers receive the best possible information. There are usually several informal meetings to share ideas and concepts and to develop alternatives for discussion.
| Services | |
|---|---|
| Perceptions | AHS creates a comprehensive survey of the perceptions, expectations, and satisfaction of consumers, referrers and individual providers. This includes the perceived effectiveness of existing programs. |
| Situational Audit | Our consultants primarily conduct research within the organization. We will examine and summarize other current research and background information, but we do not depend too heavily on analyses of past trends. |
| Structural Issues | We examine the historical development and responsiveness of the current structure based on management needs. |
| Critical Success Factors | Which factors are related to the ability of the organization to truly make a difference? We apply benchmarking from peer institutions and identify gaps in strategy. We describe potential factors or alternative strategies related to governance, relations with universities and hospitals, strategic intent, positioning, and organizational development. |
"During the summer of 2000, Jan Jennings was the Acting CEO of St. Tammany Parish Hospital. Simultaneously, he managed the search that led to my recruitment to the permanent position. Jan gained the confidence of both the Board of Directors and the Medical Staff. He was extremely helpful to me in negotiating my first CEO engagement and is still a friend of St. Tammany Parish Hospital. We know we can call him at any time for advice, counsel, or assistance. It is not often that you develop a lifelong friendship with your consultant!"
Patti M. Ellish, R.N., MHA
President and CEO
St. Tammany Parish Hospital
Print this or the details of our other services.
Share this information with your peers.
We'll customize a solution for you.
